For Okta Admins: To download Okta Agents or browser plugins: Log into the Okta Admin Console. Link Okta groups to existing groups in the application. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Average Liveops hourly pay ranges from approximately $10.00 per hour for Secret Agent to $30.33 per hour for Receptionist/Administrative Assistant. Independent Contractors are responsible for expenses and control their profit and loss. We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Support. When call volumes are low, you pay less. If you have not created a ticket yet then you would need to register or create a new ticket to begin. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. My only issues with liveops is the pay amount and the delay in receiving my pay. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. Talent deserves opportunity. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. You are your own boss and set your own hours so there is a great work/life balance. However, once applicants become agents with LiveOps, agents agree and consent to allow LiveOps and its affiliated companies to gather, maintain, and use for its benefit statistics, analytics, and information from agent's call volume, detail and performance. Single Sign On. Push either the users Okta password or a randomly generated password to the app. The workplace culture is amazing. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Join the company voted one of the Best Places to work in Arizona. The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. It's why we've led the industry in virtual, flexible agent services for more than 20 years. The ability to create your own schedule is one of the best perks of being an Independent Contractor Agent with Liveops. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. We use cookies to improve your experience on our website. Login here. Keep in mind, the more you service, the higher your earning potential! If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. To navigate, press the arrow keys.Locations.CountryCityAddressUnited StatesRedwood City203 Redwood Shores Pkwy3 more rows. Their consistency, professionalism and customer service are unparalleled in the industry. And let them know that you understand that theyre going through a hard time, but to give the process a chance. See Capabilities for more details. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. LiveOps will not sell or share your information with third parties for marketing purposes. This login is to access our Shiftboard online scheduling and people management system. Our empathetic agent community has experience with one-to-one patient engagement across several different disease states. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. No matter what industry, use case, or level of support you need, weve got you covered. Liveops appeals to an agent profile with the soft skills and life experience to understand the vulnerability people feel about their health and the ability to be reassuring in the face of uncertainty. VirtualFlex solves for that. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Are you an employee? The VirtualFlex platform delivers the right agent at the right time, with the right results. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Import the user attribute schema from the application and reflect it in the Okta app user profile. We call the agent community Liveops Nation. show about fbi agent and dimensional portal. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Thank you for sharing your experience with everyone! Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Read more. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. View our background and credit check requirements here. great training and continued support. . 1099 Independent Contractor offers no benefits, Paid by the minute. Universal Login. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Liveops Nation agent news. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. The background check requires a $24.99 processing fee paid directly to our vendor. IT Support Logo. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Im also a nurse. Teams include: Client Results. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. I love the freedom element. Also shoutout I recommend both new and veteran agents watch this entire video. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Health doesnt have open hours. Liveops experienced agent network can deliver services when you need them, including days, nights and weekends. Empathetic agents understand the need for compassionate responses to sensitive medical questions and will meet your customers needs in a safe and secure environment. Please update your browser to the latest version on or before July 31, 2020. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-with-liveops-quick-start-guide-on-how-to-apply/This video IS sponsored by SeoulBox. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. As of July 18, 2022, all certification courses are FREE. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. To find out more, read our Privacy Policy and Cookie Policy. If this is your first time hearing about Liveops and you are thinking of applying, check out my other video about Liveops HERE https://youtu.be/UNdtdSYpq-8And APPLY to Liveops HERE https://infl.tv/kxbdShow Notes Intro 0:00 UPDATE 1:111 IWIK #1 2:182 IWIK #2 3:053 IWIK #3 4:284 IWIK #4 5:045 IWIK #5 5:366 IWIK #6 6:257 IWIK #7 9:538 IWIK #8 11:239 IWIK #9 14:56 IWIK #10 16:21 BONUS watch to see Outro 20:43 My purpose with any content I create is to make others aware of all the opportunities that are available to them to create income online.My Cambly Referral Link: https://www.cambly.com/invite/DAESHA2?st=031321\u0026sc=4BLOG: www.teacherdaesha.comConnect with me on social media:IG: https://www.instagram.com/teacherdaesha/LinkedIn: https://www.linkedin.com/in/teacher-daesha-tefl-3845321ab/Twitch: https://www.twitch.tv/teacherdaeshaTip Jar: Buy Me A Coffee https://www.buymeacoffee.com/teacherdaesha Paypal https://paypal.me/teacherdaeshaQUESTION - Have a question about starting a side hustle, teaching online, or anything else? Without a doubt, they are the most organized company we have ever worked with. GM Regional Customer Care Operations, major utility. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. View our background and credit check requirements here. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. The agent community comes together . This means you can choose when, where, and how often to work! You can also manage cookies in your browser settings. The hardest part of the job is when the call volume is low. Sign an Independent Contractor Agreement. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. On Fishbowl, you can share insights and advice anonymously with Liveops employees and get real answers from people on the inside. See all features. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. (sales@liveops.com) Press & Media. I have children who are active in sports, so it allows me to be there when they need me. Website. Liveops energizes agents through rewards and recognition. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Certification courses provide the learner with critical knowledge related to the client and call types, as well as how to deliver a successful customer experience. Empathy is part of Liveops agents DNA. Set your own schedule to work around your life. Copyright 2023 Okta. Agent Login. Agent Sign-In. Your patients health is your top priority. You can also manage cookies in your browser settings. Find Out How & Apply . Log-in to the worlds easiest to use Learning Management System This te. Remember me. Save my name, email, and website in this browser for the next time I comment. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Director of Customer Care, healthcare organization. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. All rights reserved. 947 reviews from Liveops employees about Liveops culture, salaries, benefits, work-life balance, management, job security, and more . Liveops mobilizes reliable, brand-certified agents. Copyright 2023 Liveops, Inc. All rights reserved. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Push existing Okta groups and their memberships to the application. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Cons. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. This app integration supports Single Sign-On. Creatively solving problems. Client opportunities may have additional requirements, including expanded client-specific certification. So how much can you earn? Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard members and patients into your program, but also encourage them to stick with it and remain compliant with your product or device. Dont let the next surprise get in the way of delivering a great customer experience. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. The agent community sits at the core, and we dont take this lightly. Copyright 2023 Liveops, Inc. All rights reserved. The Liveops VirtualFlex platform empowers agents to act as an extension of your brand by providing a warm, knowledgeable connection with members and patients at every touchpoint across the continuum of care. What I wish I knew the first time I filed self-employment taxes. Or, sign in using: Login using Okta. 2-4 weeksMost training is 2-4 weeks. Please update your browser to the latest version on or before July 31, 2020. Learn more about us at www.liveops.com. Autonomy. Duo Security for MFA | Okta. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. Welcome to Liveops Agent Services LLC Shiftboard Login Page. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Build a thriving work-at-home business providing remote customer service for top brands. Liveops, a virtual contact center, delivers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. Log in. Secure your consumer and SaaS apps, while creating optimized digital experiences. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. The pay is great and is based on talk time. We didnt just evolve the remote contact center model, we revolutionized it. Were reinventing the way enterprise clients engage with their customers and providing tens of thousands of agents nationwide the opportunity to work around their lives. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Grow your home business through Liveops client network, working with the brands you know and love. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Liveops appeals to an agent profile with the soft skills and life experience that align with patient populations and understand the need for compassionate responses to sensitive medical questions. Groups can then be managed in Okta and changes are reflected in the application. Liveops has helped us pass through tough times with an outstanding level of flexibility, especially during the pandemic. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. best www.shiftboard.com. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. The agent community comes together . Thats what were there for. Managing multiple systems, programs, and screens simultaneously.
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